Website Privacy Policy

How we collect, use, and protect information you share through our website.

Effective Date: March 15, 2026

Kindbridge Behavioral Health is committed to protecting the privacy and security of individuals who visit our websites, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related services.

Important Distinction: Website vs. Clinical Services

Information collected through this website is not the same as information collected as part of clinical care.

  • This website provides educational content, resources, and screening tools
  • These tools are informational only and are not diagnostic assessments
  • Use of this website does not establish a provider-patient relationship
  • Any protected health information (PHI) collected in connection with clinical services is handled separately under HIPAA — see our Notice of Privacy Practices

We do not use website tracking technologies to collect or process PHI.

Categories of Information We Collect

Information You Provide

  • Identifiers (e.g., name, email address)
  • Communications (messages, inquiries)
  • Responses to screening tools

Automatically Collected Information

  • Internet activity (pages visited, navigation behavior)
  • Device and browser information
  • Approximate location (city or region level)
  • Data collected through cookies, tracking pixels, and similar technologies (see “Cookies and Tracking Technologies” below)

Information from Third Parties

  • Analytics providers
  • Advertising platforms (for campaign attribution only)

How We Use Information

  • Operate and improve our website
  • Respond to inquiries and provide support
  • Deliver educational content and resources
  • Analyze usage trends and performance
  • Measure effectiveness of outreach and campaigns

We do not use website-collected information to make clinical decisions.

Cookies, Tracking Pixels, and Related Technologies

We use cookies, tracking pixels (also known as web beacons), and similar technologies to operate our website, understand how visitors use our services, measure the effectiveness of outreach campaigns, and improve user experience. Below we describe the types of technologies we use and how you can manage your preferences.

Strictly Necessary Cookies

  • Required for website functionality
  • Security, session management, consent preferences

Analytics Cookies [Consent Required]

  • Use Google Analytics 4 (GA4)
  • Collect pages visited, time on page, device, general location
  • Data is pseudonymized and used in aggregate to understand usage trends
  • Not used to collect form data or identify individuals by name
  • Activated only after consent

Marketing Cookies [Consent Required]

  • Use Google Ads for campaign effectiveness and attribution
  • Track interactions and conversions
  • May set cookies such as _gcl_* and __gads
  • No remarketing or cross-site behavioral advertising
  • Activated only after consent

Tracking Pixels and Web Beacons [Consent Required]

Our website may use tracking pixels (also known as web beacons or clear GIFs) provided by third-party advertising and analytics platforms. A tracking pixel is a small, typically invisible image or code snippet embedded in a webpage that sends information back to the platform that placed it when the page loads.

  • We currently use Google Ads conversion tracking pixels to measure the effectiveness of our advertising campaigns
  • When activated, pixels may transmit the page URL visited, your IP address, browser and device information, timestamp, and referral source to the third-party platform
  • The third-party platform may associate this data with other information it holds about you
  • Pixels are activated only after you provide consent through our cookie consent banner

Because our website includes pages related to specific behavioral health topics, page URLs transmitted through tracking pixels may indirectly indicate a visitor’s health-related interests. We are committed to minimizing this risk through technical safeguards, including limiting the activation of tracking pixels to visitors who have provided affirmative consent.

If we add tracking pixels from additional platforms in the future (such as Meta, LinkedIn, or TikTok), this policy will be updated to reflect those additions.

What We Do Not Do

  • Do not sell personal information
  • Do not share for cross-context behavioral advertising
  • Do not use session replay technologies
  • Do not use keystroke logging tools
  • Do not track form inputs for analytics or advertising

Information submitted through forms is transmitted directly to secure systems and is not shared with analytics or advertising platforms.

Managing Your Preferences

You can manage cookie preferences via the consent banner displayed when you first visit our website. You may also control cookies through your browser settings at any time.

How We Share Information

We do not sell personal information. We may share information with service providers such as analytics providers, cloud hosting providers, and communications platforms, under appropriate safeguards and data processing agreements.

We may also disclose information to comply with legal obligations or to protect our rights, safety, or property, or that of others.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or de-identified.

Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights may include:

Access Your Information

Request Deletion

Correct Inaccurate Information

Limit Certain Uses

To exercise your rights, contact us at [email protected]

Do Not Track and Global Privacy Control Signals

Our website currently does not respond to Do Not Track (DNT) signals from browsers, except where required by applicable law. We honor Global Privacy Control (GPC) signals where required by applicable state privacy laws. You may also manage your preferences through the cookie consent banner or your browser settings at any time.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States. By using our website, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your country.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy with a revised effective date.

Questions about this Website Privacy Policy? We’re here to help. [email protected]